Responsibilities

Under general direction of the Director, the Patient Service Representative, Physical Therapy provides administrative support to the PM&R Department. The Patient Service Representative, Physical Therapy also receives into the department primarily adolescent, adult and geriatric outpatients and patients' families/visitors as the patients report for treatment. The essential functions for the Patient Service Representative, Physical Therapy are:

Essential Functions:

• Acknowledges outpatients in a courteous manner as they arrive in the department (or by phone) and immediately notifies the appropriate PM&R staff member of their arrival so that their waiting time is minimized. Registers new outpatients and takes copays, if needed.
• Organizes, maintains and updates departmental files and records in an accurate manner to provide for timely and efficient retrieval of information concerning patient records, treatment statistics and other department information.
• Accurately compiles all necessary monthly treatment statistics within five (5) working days after the end of each month for review by the Director and forwards to the designated departments.
• Accurately processes all inpatient and outpatient charges for which she/he is responsible via the departmental computer system within five (5) working days after receipt of charges to facilitate billing and generation of revenue and treatment statistics in a timely manner.
• Forwards all required patient forms, insurance forms and other necessary information to the proper department to facilitate timely processing of physical medicine services.
• Copies patient treatment information in a prompt manner according to established medical records policy in order to fulfill requests from appropriate sources.
• Performs patient pre-registration, registration and scheduling. Schedule to be designed in such a way to optimize workflow for the clinic.
• Completes all prior authorization steps as required by third-party payer to ensure payment.

Schedule: Monday/Tuesday/Friday, 8:00am–4:30pm and Wednesday/Thursday, 11:00am–7:30pm.